Employment Opportunities

Senior Business Systems Analyst

Afilias is presently recruiting a Senior Systems Analyst which will be responsible for the identification, recommendation and implementation of innovative technology solutions to meet business expectations.

Duties and Responsibilities

• Analyzes high level business requirements and generates detailed technical specifications and logical workflows
• Interacts with application development, architecture, quality assurance and production support staff to define technical specifications and ensure that the system implementation meets business needs
• Creates and maintains project documentation including functional specifications, technical specifications, use cases, user documentation and user training documentation
• Plans and coordinates user demos, user acceptance testing and product rollout
• Provide application level user support, end-user documentation, training materials and operational instructions that clearly and accurately reflects each systems functionality

Interpersonal Skills Required

• Excellent team player with the keen ability to consider varying points of view and bring the team to alignment on optimal solutions
• Able to manage multiple assignments and priorities simultaneously
• Possess strong analytical skills (impact analysis, gap analysis, workflows)
• Able to meet tight deadlines and work under pressure while remaining calm
• Conceptual, innovative and critical thinking abilities
• Exceptional organizational skills
• Ability to take ownership and follow through to appropriate resolution
• Demonstrated ability to take initiative
• Excellent verbal and written communication skills

Knowledge and Skill Requirements

• 5 or more years experience with design and documentation of system components, requirements, technical specifications, data modeling and business process flows
• Proven ability to analyze system and business requirements and propose technical solutions
• Demonstrated proficiency in Use Case Analysis and Design
• Ability to grasp new procedures and technologies quickly
• Solid understanding of the Systems Development Lifecycle (SDLC)
• Understand the concept of domain name root registry
• University degree or college diploma in Computer Science, Engineering or equivalent work experience

Mental and Physical Demands

• Daily work on a computer

Working Conditions

• Normal office environment
• May require working outside of normal working hours

Note: In order to meet the needs of Afilias or its departments, employees may be assigned other duties, in addition to or in lieu of those described above, and any duties are subject to change at any time.

AIX/UNIX Systems Administrator - Toronto, Ontario Canada

Main Purpose of Position:

• To support the firm’s software, to act as an application specialist in the firm’s application environment, and to provide expertise in managing systems and services.

Key Responsibilities:

• work under general supervision of more senior technical staff
• act as systems analyst for firm’s production software
• establish procedures for installing software in hosted and co-located environments
• ensure adequate documentation is available for production systems
• receive software from QA group
• install software
• provide advice or training to technical support staff and junior operations staff in areas of expertise
• under general supervision, ensure procurement of necessary infrastructure (hardware, networking services, SSL certificates, etc.)
• research and install software and systems
• act as second level support for customer problems (on call after hours)
• support internal and external networks
• general systems administration, especially of software test environment
• help maintain network-based login system security
• install and configure operating systems, hardware, and software on workstations and servers

Technical Knowledge and Skills Required:

• minimum 2 years experience in systems administration
• proven facility with AIX, UNIX/Linux and Windows systems in a networked environment
• experience supporting high-availability applications; experience with Java an asset
• familiarity with networking hardware and software (including SSL and IPSec)
• good familiarity with networking technologies including network file systems (NFS, SMB-based systems)
• ability to locate and comprehend technical documents related to problems encountered
• some shell scripting and administrative language (Perl, Tcl, or similar) capability
• ability to research and purchase equipment and services with guidance from senior staff
• degree or diploma in computer science or related field
• knowledge of databases and SQL
• experience with PostgreSQL or MySQL an asset

Mental and Physical Demands:

• work daily on a personal computer
• frequently carry a mobile phone during non-normal working hours
• sometimes work extended periods
• occasionally lift servers, etc., for rack installation
• concentrate under conditions of high stress and short deadlines

Working Conditions:

• standard open-plan office environment
• sometimes required to work outside regular office hours
• sometimes required to work from remote locations (remote offices, home)

Personal Skills Required:

• takes initiative
• displays good judgement in evaluating technical problems for business effects
• good independent problem-solving skills
• thorough
• attentive to detail
• able to ask for help when needed
• able to work with others
• good written and oral communication skills
• quick understanding of written technical documentation

To apply, send cover letter and resume to careers@ca.afilias.info.

Developer - Toronto, Ontario Canada

Main Purpose of Position:

• To design and develop various tools and applications for the Afilias Canada.

Key Responsibilities:

• design, code, test, document and make modifications to program or simple to medium complexity according to specifications
• maintain and provide ideas for enhancements to existing code
• prepare test data, conduct test verification and document test cases
• guide, transfer knowledge to new programmers

Knowledge and Skills Requirements:

• 2-4  years of application programming and development experience
• experience in full development lifecycle
• experience in software design and implementation skills
• experience in one or more high level programming languages
• programming languages:
  • Required languages: Java, SQL, Unix shell scripting,
  • Additional assets: Perl, C++, C
• operating systems: any version of UNIX (Linux, Solaris, AIX, FreeBSD, HPUX, …),
• database systems: any relational database system (Oracle, Informix, Sybase, PostgreSQL, MySQL)
• Internet skills (additional assets):
  • XML parsing and publishing, JSP web developmen
  • socket programming,
  • application layer protocol implementation

Mental and Physical Demands:

• daily work on a personal computer
• frequently carries a pager during non working hours

Working Conditions:

• normal office environment
• sometime required to work outside of normal working hours

Interpersonal Skills:

• good problem solving, analytical and communication skills
• ability to learn new technologies quickly and readily adapt to changing requirements
• demonstrated ability to work effectively in a team based environment
• exceptionally efficient and thorough

To apply, send cover letter and resume to careers@ca.afilias.info.

NOC Analyst - Toronto, Ontario Canada

Summary:

As a NOC Analyst you will support the Afilias global registry network monitoring team to assess network and system performance on a real time basis.  Additional responsibilities of this position are but not limited to; provide technical guidance to Afilias Technical Support Group, identify Network Performance impacting events, support root cause analysis efforts and provide daily detailed reports on registry performance to management. This position requires a critical eye for detail and the ability to associate network and registry activity to performance impacts. Candidate must have the ability to communicate "cause and affect" issues on technical level.  Solid troubleshooting skills with an understanding of networking technologies and unix tools are critical to the success of this position. This position is supported by a team of technical and management resources dedicated to improving the operational performance of the registry.

Duties and Responsibilities:

• Proactively identify issues before they occur
• Monitor and reactively investigate problems that arise
• Research and deploy/develop tools
• Provide 7x24x365 network and system support of the Afilias global registry
• Prompt resolution and/or escalation of application/system problems including determining root cause through to appropriate solution
• Act as liason between both technical and business departments
• Communicate and/or Escalate to Team Leader or IT/Development when appropriate
• Prepare management reports
• Perform miscellaneous job-related duties as assigned

Interpersonal skills required:

• Strong communication and organizational skills
• Ability to take ownership and follow through to appropriate resolution
• Solid analytical and problem solving skills
• Ability to deal effectively with constant change and conflicting priorities
• Demonstrated ability to take initiative
• Thorough and efficient

Knowledge and skills requirements:

• At least 2-3 years experience in Technical/Customer Support in a 7x24x365 mission critical environment
• CCNA
• Shell Scripting
• DNS, Bind
• SNMP
• Solid understanding of the concept of domain name root registry
• Experience with network diagnostic and monitoring equipment
• Familiarity with internet base applications
• Experience in administering a UNIX/Linux based mission critical application
• Experience preferred in the following:
  • AIX/UNIX
  • Net Saint, Big Brother or Nagios
  • Postgres database, SQL
• University degree or college diploma in Computer Science, Telecommunications, Engineering or equivalent work experience
• Assets:
  • Java
  • XML
  • Perl
  • CCNP
• Mental and Physical Demands
• Daily work on a computer
• Working Conditions
  • Normal office environment
  • Required to work rotating shifts, frequently outside of normal working hours
  • Carry a page

Note:

In order to meet the needs of Afilias GRS or its departments, employees may be assigned other duties, in addition to or in lieu of those described above, and any duties are subject to change at any time.

To apply, send cover letter and resume to careers@ca.afilias.info.

Technical Support Analyst - Toronto, Ontario Canada

Under general supervision, provides user support, general problem analysis and resolution, technical assistance, and training for information systems. May lead or guide the work of others.

• Provide 7x24x365 customer support of the Afilias domain name registry
• Prompt resolution of application/system problems including determining root cause of problem through to appropriate solution
• Keeping customers apprised of work effort being conducted to resolve their issues
• Consulting with appropriate member of the IT and/or Development team in order to resolve customer issues
• Escalate to Sr. Technical Support Analyst and/or Manager; Technical Support when appropriate
• Prepares management reports
• Performs miscellaneous job-related duties as assigned

Interpersonal Skills Required

• Proven customer service skills
• Exceptional communication and organizational skills
• Ability to take ownership and follow through to appropriate resolution
• Exceptional analytical skills
• Ability to deal effectively with constant change and conflicting priorities
• Demonstrated ability to take initiative
• Thorough and efficient

Knowledge and Skill Requirements

• At least 2 years experience in Technical/Customer Support in a 7x24x365 mission critical environment
• Familiarity with internet base applications
• Understand the concept of domain name root registry
• Experience in administering a UNIX/Linux based mission critical application
• Some experience with any of the following: RRP/EPP Protocol, Solaris, Net Saint, Big brother, HP Openview, Postgres database, Java Application
• University degree or college diploma in Computer Science, Telecommunications, Engineering or equivalent work experience

Mental and Physical Demands

• Daily work on a computer

Working Conditions

• Normal office environment
• Required to work rotating shifts, frequently outside of normal working hours

Note: In order to meet the needs of Afilias or its departments, employees may be assigned other duties, in addition to or in lieu of those described above, and any duties are subject to change at any time

To apply, send cover letter and resume to careers@ca.afilias.info.

Afilias India Pvt Ltd. Opportunities

Afilias India Pvt Ltd. is a global leader in advanced domain name registry services. Afilias India provides complete back-office services for all registry management needs -- from registration to resolution. We are presently looking for dynamic, enthusiastic individuals for the following challenging positions.

Job Type: Full Time, Contract
Location: New Delhi, Noida
Job Category: System/Network Administrator, Database Administrator
Company URL: http://www.afilias-india.info
Number of Positions: 4

System/Network Administrator: 2-5 years experience in Unix/Linux/Network Administration. Install and setup of Hardware, Software and network devices. Experience with VPN, Switches, CISCO routers, Load Balancers, Tape Drives, Enterprise Servers (Intel/Opteron/Sun/AIX).

Database Administrator: 2-5 years experience in PostgreSQL DB administration in Unix/Linux/AIX environment. Experience with DB management, administration, performance tuning, function, triggers, and replication.

All interested candidates please submit your resume to careers@in.afilias.info. We thank all candidates for applying, but only those under consideration will be contacted. No phone calls or agencies please.